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(540) 721-2210Lola Sterling 20" 4mm Rolo Chain
Free Pickup in Store Tuesday, January 21st
USPS Priority Mail ($11.95) between Friday, January 24th and Wednesday, January 29th
USPS Priority Mail Express 1-2 Day ($36.50) between Wednesday, January 22nd and Thursday, January 23rd
At Jo & Co. Jewelers we want you to be satisfied with your purchase. If for any reason you are not satisfied, you may be able to return your items for refund or in-store credit. Please read through the following information carefully before attempting to return or exchange your product. If you do not comply with store policies, we may not be able to process your return or exchange.
You can return the product to us in-store or return to us by mail at your expense. Shipping with insurance and tracking/delivery confirmation is recommended. We are not responsible for returns that do not have proper insurance and tracking/delivery confirmation showing that the package was received and signed for in our store. Please pack returns in original outer box or another sturdy shipping box with appropriate packing materials to ensure the product arrives to our store in good condition. Contact us prior to shipping so that we know to expect the package.
Please send all returns to: Jo & Co. Jewelers
Jo & Co. Jewelers (Formerly Haywoods Jewelers)
13020 Booker T Washington Highway, Ste 100B
Hardy, VA 24101
You have 15 days to return an item once it has been received. Items must be returned unused, in their original packaging, and in a saleable state to be accepted for return. Personalized, altered or custom pieces are not eligible for returns.
A refund will be submitted in the method originally used for purchase for all items eligible for return. Recipients may elect to receive in-store credit instead of a cash reimbursement upon request. Gift recipients will receive a nonrefundable in-store credit in an amount equal to the cost of the item. Cash refunds are not available at any in-person locations. Please allow 7-10 business days for a return to be posted.
All of our items are carefully hand-inspected by our team to ensure they are free of defects; however, in the unlikely event that we have missed something, you will be able to exchange your defective product within 30 days of receipt. Since many of our pieces are one-of-a-kind and may be difficult to replace with an exact match, you may elect to receive in-store credit in an equal amount to your original purchase to spend at our store. Custom jewelry, special orders and personalized items are not included in our exchange policy. Gemstones, including diamonds, are not covered by this policy and are sold as-is. Any damages not due to manufacturing defects are not eligible for return or exchange.
Gift returns without a receipt are eligible for exchanges and in-store credit only. Please return items in original packaging. Any gift that shows signs of use or wear will not be accepted for exchange. Items that have been altered or sized are not eligable for return or exchange. Exchanges and returns are done at the discretion of the staff and management of Jo and Co. Jewelers.
We make an effort to process and ship your orders within 24-48 hours; therefore, we do not accept any modifications to an order once it has been placed. If you need to return an order for any reason, please return it to us within 15 days following our return policy protocol, and we will refund your purchase. If you have made a mistake on a personalized or custom piece, please contact us as soon as possible.
Personlized items and custom jewelry are not eligible for returns at this time. If you are unsatisfied with your purchase, please contact us at:
Jo & Co. Jewelers
Jo & Co. Jewelers (Formerly Haywoods Jewelers)
13020 Booker T Washington Highway, Ste 100B
Hardy, VA 24101
Due to the special nature of custom and special order items, these products are not eligible for returns or refunds. Any product that has been built or altered at your request (including ring re-sizing and diamond upgrades) falls under this category and as such is not eligible for exchange.
If you have questions , please don't hesitate to contact us at:
Jo & Co. Jewelers
Jo & Co. Jewelers (Formerly Haywoods Jewelers)
13020 Booker T Washington Highway, Ste 100B
Hardy, VA 24101
Jo & Co. Jewelers wants to ensure you are happy with your purchase, and we would be happy to work with you to address any concerns you may have or provide more information about our policies should questions arise.
All fine jewelry is covered under our quality guarantee and limited warranty. We guarantee all of our custom work and jewelry to be free from defects in workmanship and manufacturer defects. This guarantee does not cover damage caused by accident, abuse, misuse, misapplication, normal or excessive wear and tear, loss, theft, or unexplained disappearance of your fine jewelry. For brand-name and designer jewelry, please refer to the brand's warranty and guarantee. Different brands have warranties specific to their pieces; please reach out to us if you have any questions. Additnional care plans are available for purchase. Contact a member of our amazing team for additional information and pricing.
LOLA Jewelry is a captivating brand that epitomizes modern sophistication and feminine allure. With an emphasis on contemporary design and exceptional craftsmanship, LOLA Jewelry offers a stunning collection of handcrafted pieces that exude elegance and charm.
Every LOLA jewelry piece is meticulously created using high-quality materials, including precious metals like sterling silver and gold, as well as sparkling gemstones and lustrous pearls. The brand's attention to detail is evident in the intricate designs, delicate textures, and thoughtful embellishments that adorn each piece.
LOLA Jewelry caters to a diverse range of tastes and styles, offering a wide selection of necklaces, bracelets, earrings, and rings. From minimalist and understated designs to statement pieces that command attention, there is a LOLA creation to suit every occasion and personal preference.
More from LOLA®:
Pendants and Necklaces, Bracelets, Smith Mountain Lake Jewelry and Chains
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